Kho tshiab kawg: 19 Lub Xya Hli 2026
Daim Ntawv Pom Zoo Kev Pabcuam no ("Daim Ntawv Pom Zoo") tau teeb tsa Cov Cai Kev Pabcuam ("TOS"), Txoj Cai Siv Tau Txais ("AUP") thiab Txoj Cai Tswjfwm Ntiag Tug uas tswj hwm koj kev siv tag nrho cov kev pabcuam thiab cov txheej txheem muab los ntawm Hostija - suav nrog, tab sis tsis txwv rau, bandwidth, thauj network, servers, keyboards, IP chaw nyob, khaws cia, thiab lwm yam khoom siv los khaws lossis xa cov ntaub ntawv, tau txais.
Los ntawm kev tsim ib tus account, tso ib qho kev txiav txim, lossis lwm yam siv peb cov kev pabcuam, koj paub meej tias koj tau nyeem, nkag siab thiab pom zoo rau Daim Ntawv Pom Zoo no tag nrho. Koj yog lub luag haujlwm rau txhua yam haujlwm ua los ntawm koj tus as khauj, txawm tias ua los ntawm koj lossis los ntawm lwm tus (tso cai lossis tsis yog). Nyob rau hauv qhov xwm txheej ntawm kev ruaj ntseg ua txhaum cai, koj tseem yuav tsum tau ua txhaum cai ntawm daim ntawv cog lus no.
Peb muaj cai tswj hwm, hloov kho, hloov kho, hloov lossis hloov ib feem ntawm Daim Ntawv Pom Zoo no txhua lub sijhawm. Cov ntaub ntawv hloov pauv yuav raug cuam tshuam los ntawm kev hloov kho "Xaum hloov tshiab" hnub saum toj no thiab, yog qhov tsim nyog, tshaj tawm tsab ntawv ceeb toom hauv cheeb tsam tus neeg siv khoom. Kev siv cov kev pabcuam txuas ntxiv tom qab kev hloov pauv yog qhov lees txais ntawm Daim Ntawv Pom Zoo Kho Dua.
SERVICE PROVIDER
Netacel Inc. - Lub Tuam Txhab Lag Luam Thoob Ntiaj Teb (IBC), Lub Tuam Txhab No. 245535, koom nrog hauv koom pheej ntawm Seychelles, ua lag luam raws li HOSTIJA.
Registered mailing chaw nyob:
306 Victoria tsev
Victoria
Mahé
Seychelles
Kev sib cuag dav dav: office[at]hostija[dot]com
Cov neeg txhawb nqa: ntawm daim pib ntawm https://my.hostija.com
1. KEV NTSEEG
"Peb" / "Peb" / "Peb" / "HOSTIJA" / "HOSTIJA.COM" hais txog Hostija thiab ib qho ntawm nws cov tuam txhab niam txiv, cov koom haum thiab cov koom tes koom nrog hauv kev muab Cov Kev Pabcuam.
"Koj" / "Koj" / "User" / "Client" / "Customer" hais txog tus kheej lossis lub koomhaum uas nkag mus rau Lub Vev Xaib thiab / lossis siv Cov Kev Pabcuam.
"Cov neeg siv kawg" hais txog ib tus neeg lossis ib lub koom haum uas, ncaj qha lossis tsis ncaj - suav nrog los ntawm lwm tus neeg siv - (a) nkag lossis siv Koj Cov Kev Pabcuam Cov Ntsiab Lus, lossis (b) txwv tsis pub nkag lossis siv Cov Kev Pabcuam hauv koj tus lej nyiaj.
"Kev pabcuam" hais txog txhua yam khoom thiab cov kev pabcuam uas muaj los ntawm Hostija los ntawm nws lub Vev Xaib, suav nrog tab sis tsis txwv rau lub vev xaib hosting, reseller hosting, VPS hosting, cia VPS, nplooj siab servers, sau npe sau npe, VPN, kev tswj hwm vaj tse thiab lwm yam kev pabcuam ntxiv.
"Cov ntsiab lus kev pabcuam" hais txog txhua qhov chaws, cov ntaub ntawv, software, txheej txheem, interfaces, cov ntaub ntawv, ntawv nyeem, teeb tsa, xov xwm thiab lwm yam ntaub ntawv khaws cia, tuav lossis ua tiav los ntawm Cov Kev Pabcuam sawv cev rau koj.
"Lub Vev Xaib" hais txog https://hmn.hostija.com, https://my.hostija.com thiab tej sub-domain lossis localized version (piv txwv li ru., ro., de., fr.).
"Offshore Hosting" txhais tau hais tias hosting Koj Lub Vev Xaib (s), cov ntawv thov lossis cov ntaub ntawv ntawm cov servers nyob sab nraud Koj lub tebchaws nyob lossis haiv neeg. "Offshore" tsuas yog hais txog kev txiav txim siab uas tus neeg rau zaub mov nyob hauv lub cev; nws tsis hloov cov cai raws li txoj cai uas siv rau koj. Piv txwv li, ib tus neeg nyob hauv ib lub tebchaws uas muaj kev txwv lossis censored internet - piv txwv li tus neeg nyob hauv Suav teb tshaj tawm cov ntsiab lus kev ywj pheej ntawm kev hais lus - tej zaum yuav nyiam ua tus tswv ntawm lub server nyob hauv European Union, thaum ib tus neeg hauv EU yuav nyiam lub server rau lwm qhov; nyob rau hauv txhua rooj plaub tus neeg rau zaub mov tsuas yog zaum nyob rau hauv ib tug txawv txoj cai, thiab koj nyob twj ywm lub luag hauj lwm rau ua raws li cov kev cai muaj feem xyuam rau koj hauv zos.
Tseem ceeb - dab tsi Offshore Hosting TSIS txhais tau tias: Offshore Hosting tsis yog daim ntawv tso cai, thiab yuav tsum tsis txhob nkag siab tias yog kev tso cai, los tuav, tshaj tawm, faib lossis pab txhawb cov ntsiab lus lossis kev ua haujlwm uas tsis raug cai hauv cheeb tsam uas lub server nyob, lossis feem ntau tsis raug cai. Cov ntsiab lus thiab kev ua ub no xws li cov ntaub ntawv tsim txom menyuam yaus (CSAM), malware, phishing, kev dag ntxias, spam, kev lag luam yeeb tshuaj lossis riam phom, kev ua phem, thiab lwm cov ntsiab lus tsis raug cai lossis kev coj ua tseem txwv nruj, tsis hais lub server nyob qhov twg. Peb Txoj Cai Siv Tau Txais (Nqe 4) thiab txoj cai siv txuas ntxiv siv tau txhua lub sijhawm, thiab peb koom tes nrog kev thov raug cai los ntawm cov tub ceev xwm muaj peev xwm.
2. USER PRIVACY
Peb Txoj Cai Tswjfwm Ntiag Tug: Hostija tau cog lus los tiv thaiv koj tus kheej. Tag nrho cov ntaub ntawv koj muab yog tuav ruaj ntseg nyob rau hauv peb offshore nqi infrastructure thiab kho raws li tsis pub leej twg paub. Peb yuav tsis muag, xauj, xauj lossis nthuav tawm koj cov ntaub ntawv ntiag tug rau lwm tus neeg sab nrauv rau kev lag luam, thiab peb muab cov ntaub ntawv tsuas yog qhov uas yuav tsum tau ua nruj me ntsis los ntawm cov cai sau npe (saib Tshooj 6) lossis los ntawm cov txheej txheem kev cai lij choj hais rau peb (saib Tshooj 3).
Yam Peb Sau: Nyob ntawm qhov xwm txheej ntawm koj qhov kev nug - kev pabcuam, kev txhawb nqa lossis kev muag khoom - peb tuaj yeem sau koj lub npe, chaw nyob, tus lej xov tooj, email chaw nyob, keeb kwm kev them nyiaj thiab txoj hauv kev, cov nyiaj them poob haujlwm thiab hnub tim, cov lus txiav txim thiab cov npe sau npe hauv koj tus account. Peb tsis khaws lossis ua daim npav rho nyiaj lossis PayPal cov ntaub ntawv ncaj qha; tag nrho cov ntaub ntawv them nyiaj rhiab tau raug xa mus rau thiab tuav los ntawm peb cov txheej txheem them nyiaj raws PCI raws li kev sib txuas encrypted.
Peb Yuav Siv Li Cas: Cov ntaub ntawv koj muab yog siv rau: (i) xa thiab khiav Cov Kev Pabcuam; (ii) sau nqi rau koj thiab tiv thaiv kev dag ntxias; (iii) xa cov ntawv ceeb toom kev hloov pauv xws li cov ntawv xa nyiaj, ceeb toom, kev ceeb toom kev tsim txom thiab kev tshaj tawm kev pabcuam; thiab (iv) qhov twg koj tau xaiv nyob rau hauv, tej yam khoom xov xwm. Koj yuav tsum khaws koj cov ntaub ntawv tiv tauj kom raug yog li peb tuaj yeem ncav cuag koj raws sijhawm.
Cov ncuav qab zib: Hostija siv cov ncuav qab zib thiab cov thev naus laus zis zoo sib xws ntawm nws lub vev xaib kev lag luam tseem ceeb kom nco qab koj qhov kev nyiam, ntsuas kev khiav tsheb thiab pab cov ntsiab lus cuam tshuam. Peb cov neeg siv khoom portal ntawm https://my.hostija.com tsis siv cov ncuav qab zib ua lag luam. Lub ncuav qab zib yog ib qho me me ntawm cov ntaub ntawv khaws cia hauv koj lub cuab yeej los ntawm lub vev xaib thiab xa rov qab mus rau lub vev xaib ntawd ntawm kev mus ntsib tom ntej. Koj tuaj yeem teeb tsa koj tus browser kom tsis kam cov ncuav qab zib, tab sis qee qhov nta ntawm Lub Vev Xaib yuav tsis ua haujlwm raug yog tsis muaj lawv. Kawm ntxiv ntawm cookiesandyou.com/about-cookies. Los ntawm txuas ntxiv mus saib peb Lub Vev Xaib, koj tso cai rau peb siv cov ncuav qab zib.
Koj Cov Cai (GDPR & Sib npaug): Koj muaj cai nkag mus, kho, chaw nres nkoj lossis tshem tawm cov ntaub ntawv ntiag tug uas peb tuav txog koj, thiab tawm tsam lossis txwv qee qhov kev ua haujlwm. Txhawm rau siv cov cai no, hu rau chaw ua haujlwm [at]hostija[dot]com los ntawm email chaw nyob ntawm cov ntaub ntawv. Peb yuav teb tsis pub dhau peb caug (30) hnub. Kev thov tshem tawm tsis tuaj yeem tshem tawm cov ntaub ntawv uas peb yuav tsum raug cai khaws cia (piv txwv li, daim ntawv xa nyiaj rau lub hom phiaj ua se lossis cov ntaub ntawv sau npe uas peb yuav tsum khaws cia).
Cov ntaub ntawv qhov chaw: Cov ntaub ntawv them nqi cov neeg siv khoom muaj nyob hauv peb qhov chaw nyob sab nraud. Hosted cov ntsiab lus nyob rau hauv cov ntaub ntawv chaw thiab cheeb tsam koj xaiv ntawm checkout.
3. DMCA, COPYRIGHT, FREEDOM OF EXPRESSION & APPLICABLE LAW
Txoj Cai Tswjfwm: Daim ntawv cog lus no yog tswj hwm los ntawm cov cai ntawm Republic of Seychelles, qhov chaw Hostija niam txiv lub tuam txhab Netacel Inc. Kev ua raws li kev ua raws li txoj cai lij choj ntawm txoj cai lij choj uas muaj feem cuam tshuam cov ntaub ntawv chaw nyob.
DMCA Daim Ntawv Ceeb Toom: Txoj Cai Digital Millennium Copyright Act ("DMCA") yog lub tebchaws United States tsoom fwv txoj cai lij choj thiab tsis ncaj qha rau cov infrastructure ua haujlwm sab nraum Tebchaws Meskas. Peb cov chaw zov me nyuam cov ntaub ntawv ua haujlwm feem ntau hauv European Union thiab lwm thaj chaw nyob sab nraud, qhov twg EU Cov Lus Qhia Txog Kev Cai Lij Choj hauv Kev Lag Luam Hauv Ib Leeg thiab sib npaug cov cai hauv zos siv. Peb ua cov txheej txheem kev tsis txaus siab txog kev cai lij choj raws li txoj cai ntawm lub chaw muab ntaub ntawv txoj cai; Cov ntawv ceeb toom tsis ncaj ncees, kev tsim txom lossis kev txiav txim tsis raug cai yuav raug tsis lees paub.
Kev ywj pheej ntawm kev nthuav tawm: Hostija txhawb nqa Tshooj 10 ntawm European Convention on Human Rights thiab txhawb kev hais lus pub dawb, qhib qhov software, tsis pub lwm tus paub, tsis qhia npe thiab kev sib tham hauv xov tooj. Peb tsis censor raws cai cov neeg siv khoom. Txawm li cas los xij, muaj ib txoj kab meej ntawm kev hais lus raug cai thiab cov ntaub ntawv uas ua txhaum Daim Ntawv Pom Zoo no (saib Tshooj 4) - peb txoj kev cog lus rau kev hais tawm dawb tsis tso cai txwv tsis pub ua.
Tsis Bulletproof: Hostija yog ib qho kev ceev ntiag tug-tsim offshore hosting muab kev pabcuam; peb yog tsis yog tus tswv tsev "bulletproof". Kev ua phem ua phem raug txwv nruj heev.
Tub Ceev Xwm: Qhov twg cov cuab yeej siv tau raug lees paub los ntawm cov neeg ua haujlwm muaj peev xwm ntawm cov chaw txiav txim siab raug nthuav tawm rau peb, Hostija yuav koom tes raws li txoj cai lij choj. Tub ceev xwm tuaj yeem tiv tauj peb ntawm chaw ua haujlwm[at]hostija[dot]com.
Rau kev nug txog kev cai lij choj lossis cov cai, thov hu rau chaw ua haujlwm[at]hostija[dot]com.
4. TSIS TXAUS SIAB TXOG COV NTAUB NTAWV & ACTIVITIES
Thaum peb ua haujlwm qhib thiab tso cai hosting ib puag ncig, cov ntsiab lus hauv qab no thiab kev ua ub no raug txwv nruj rau txhua qhov chaw Hostija:
- Cov ntaub ntawv tsim txom menyuam yaus (CSAM) txhua yam
- Cov ntsiab lus txhawb cov tshuaj txhaum cai lossis kev tsim txom ntawm cov tshuaj tswj hwm
- Cov ntsiab lus cuam tshuam txog kev siv tsiaj, suav nrog zoophilia thiab bestiality
- Kev hem, kev ntxub ntxaug lwm haiv neeg, kev ntxub ntxaug lossis lwm yam kev tsim txom cov ntsiab lus qhia rau cov tib neeg lossis pab pawg
- Kev dag ntxias, kev lag luam ntau qib ("MLM"), cov phiaj xwm pyramid lossis lwm yam kev dag ntxias
- Phishing, scam nplooj ntawv, fake bank/payment/government portals los yog cov chaw khaws ntaub ntawv pov thawj
- Distributed Denial of Service ("DDoS"), packet flooding, amplification or reflection attacks
- Ransomware, botnets, viruses, malware, stealers, RATs, IRC bots lossis lwm yam software phem zoo sib xws
- Unsolicited Commercial Email ("UCE" / spam) — saib Tshooj 7
- Txhua yam kev ua uas yuav ua rau peb lub network tau teev npe los ntawm Spamhaus lossis cov kev pabcuam zoo sib xws
- Kev tsim txom lub network, IP spoofing, ARP / kev tswj hwm txoj kev lossis kev cuam tshuam kev tsheb tsis raug cai
- Kev ua txhaum cai ntawm kev txawj ntse-cov khoom ntiag tug lossis cov cai ntawm cov neeg sau ntawv (qhov muaj feem xyuam rau hauv cov ntaub ntawv chaw txiav txim plaub ntug)
- Tsis tso cai nkag mus rau khoos phis tawj, tes hauj lwm lossis kev soj ntsuam ("hacking")
- Cov ntsiab lus txhawb lossis txhawb kev ua phem
Tso cai nrog caveats: Cov neeg laus raug cai (18+) cov ntsiab lus thiab kev twv txiaj raug cai raug tso cai, yog tias lawv ua raws li txoj cai lij choj ntawm lub chaw txiav txim siab uas cov ntsiab lus tau tuav thiab nrog rau cov ntawv pov thawj hnub nyoog lossis daim ntawv tso cai lub luag haujlwm uas siv. Txhua yam uas tsis tau teev tseg saum toj no yog suav tias yog tso cai, raws li txoj cai hauv zos.
Kev Ua Tam Sim No: Yog tias koj siv Cov Kev Pabcuam ua rau muaj kev phom sij rau kev noj qab haus huv, kev nyab xeeb lossis kev ruaj ntseg nyiaj txiag ntawm ib tus neeg twg (piv txwv li kev siv phishing ntawm lub txhab nyiaj tiag), peb muaj cai ncua kev pabcuam cuam tshuam tam sim ntawd thiab tsis muaj kev ceeb toom ua ntej.
Customer Liability: Hostija tsis yog lub luag haujlwm rau cov teeb meem kev cai lij choj uas tshwm sim los ntawm cov ntaub ntawv tuav los ntawm cov neeg siv khoom. Kev raug cai thiab raug cai ntawm cov ntsiab lus tuav yog lub luag haujlwm ntawm tus neeg siv khoom.
5. COV NTAUB NTAWV & NETWORK-Siv lub luag haujlwm
Koj ris lub luag haujlwm tag nrho rau txhua qhov Kev Pabcuam Cov Ntsiab Lus khaws cia, thiab txhua yam haujlwm uas tau ua los ntawm, koj tus as-qhauj - suav nrog kev ua los ntawm koj Cov Neeg Siv Khoom, cov neeg siv khoom, cov neeg muag khoom muag lossis lwm tus neeg thib peb uas koj tso cai nkag mus. Hostija txhawb nqa cov ntsiab lus tiv thaiv censorship thiab cuam tshuam tsuas yog thaum cov ntsiab lus lossis kev ua txhaum cai Daim Ntawv Pom Zoo no. Hostija lees txais tsis muaj kev lav phib xaub rau kev siv cov npe sau npe los ntawm peb Cov Kev Pabcuam, lossis rau cov ntsiab lus luam tawm ntawm cov vev xaib cuam tshuam nrog cov npe no. Yog tias koj paub txog cov haujlwm tsis raug cai nyob hauv peb lub tsev, thov qhia rau chaw ua haujlwm[at]hostija[dot]com.
6. DOMAIN npe
Peb Lub Luag Haujlwm - Kev Tiv Thaiv Tus Kheej-Txoj Kev Muag Khoom, Tsis Yog Tus Neeg Sau Npe lees paub: Hostija yog tsis yog ICANN-accredited registrar thiab tsis raug lees paub ncaj qha nrog ib qho ccTLD npe. Peb ua haujlwm raws li tus neeg nruab nrab ntawm ntug dej hiav txwv ntawm koj thiab tus neeg sau npe / tus neeg sau npe. Peb qhov kev pabcuam sau npe yog kev ceev ntiag tug los ntawm kev tsim: es tsis txhob tso npe rau koj qhov chaw ncaj qha nrog tus neeg sau npe sau npe sau npe thiab khaws koj cov ntaub ntawv ntiag tug raws li nws txoj cai lij choj, peb tuav koj cov ntaub ntawv sau npe nyob rau hauv peb cov ntaub ntawv tawm ntug dej hiav txwv thiab dhau tsuas yog cov ntaub ntawv yam tsawg kawg nkaus uas yuav tsum tau ua los ntawm kev sau npe kom siv tau. Qhov no yog kev txhim kho kev ceev ntiag tug, tsis yog kev lees paub ntawm kev tsis qhia npe - peb tseem yuav tsum ua raws li cov cai ntawm txhua qhov kev sau npe uas peb siv.
Domain Ownership & WHOIS Cov Ntaub Ntawv: Thaum koj sau npe lossis hloov chaw sau npe los ntawm Hostija, lub npe sau npe hauv qab koj Cov ntaub ntawv sau npe - cov ntaub ntawv uas koj muab rau hauv koj tus lej nyiaj. Koj yog tus sau npe raug cai thiab tus tswv ntawm lub npe txij li lub sijhawm sau npe. Hostija tsis sau npe rau hauv nws tus kheej cov ntsiab lus koom nrog rau koj.
Cov ntaub ntawv tseeb yog qhov yuav tsum tau ua (ICANN / ccTLD Ua raws): ICANN's Registrar Accreditation Agreement thiab txhua daim ntawv cog lus ccTLD peb ua haujlwm raws li xav kom cov ntaub ntawv sau npe WHOIS yog yog, ua kom tiav thiab muaj tseeb. Los ntawm kev tso npe sau npe los ntawm peb, koj sawv cev thiab lees paub tias lub npe, chaw nyob, email thiab tus lej xov tooj koj muab yog qhov tseeb thiab tam sim no, thiab koj yuav hloov kho lawv hauv lub sijhawm tsim nyog yog tias lawv hloov. Cov ntaub ntawv tsis raug, cuav lossis tsis lees paub WHOIS cov ntaub ntawv yog lub hauv paus rau kev sau npe ncua, kaw lossis tshem tawm lub npe, thiab Hostija yog lub luag haujlwm xa cov ntawv pov thawj kev thov los ntawm kev sau npe rau koj. Kev tsis ua raws li daim ntawv thov kev lees paub (feem ntau hauv 15 hnub) yuav ua rau lub npe raug ncua los ntawm kev sau npe, thiab peb tsis tuaj yeem thim qhov kev txiav txim ntawd. Hostija tsis muaj kev lav phib xaub rau kev poob ntawm kev pabcuam, kev khiav tsheb lossis kev lag luam uas tshwm sim los ntawm kev ncua kev sau npe los ntawm cov ntaub ntawv tsis raug lossis tsis tau lees paub WHOIS.
Koj cov ntaub ntawv tiv thaiv li cas: Peb tiv thaiv koj cov ntaub ntawv sau npe nyob rau hauv ob txoj kev: (1) nws muaj kev ruaj ntseg nyob rau hauv peb lub offshore nqi system, es tsis yog indexed thiab khaws cia los ntawm ib tug upstream registrar nyob rau hauv lawv txoj cai; thiab (2) rau TLDs uas txhawb nqa nws, pub dawb WHOIS kev ceev ntiag tug yog siv los ntawm lub neej ntawd kom koj cov ntsiab lus ntawm tus kheej tsis pom rau pej xeem hauv WHOIS lookups. WHOIS kev ceev ntiag tug zais koj cov ntaub ntawv los ntawm pej xeem - nws ua tsis yog zais nws los ntawm kev sau npe, ICANN, lossis los ntawm cov txheej txheem kev cai lij choj hais qhia ntawm lub npe lossis ntawm peb. WHOIS kev ceev ntiag tug tsis muaj rau txhua ccTLD; qhov twg daim ntawv teev npe tso cai tshaj tawm rau pej xeem sau npe, koj cov ntaub ntawv yuav tshwm sim hauv WHOIS thiab tsis muaj kev pabcuam ntiag tug tuaj yeem hla txoj cai ntawd.
Registry Rules Override Peb Cov Cai: Txhua TLD thiab ccTLD muaj nws tus kheej txoj cai sau npe (qhov yuav tsum tau muaj nyob hauv, cov cai ua lag luam, cov txheej txheem tsis sib haum xeeb xws li UDRP / URS, kev tshem tawm thiab kev tsim txom cov cai, kev txhiv dim thiab kev rov ua dua tshiab, hloov cov xauv, thiab ntau dua). Los ntawm kev tso npe sau npe los ntawm Hostija, koj pom zoo ua raws li cov cai ntawm kev sau npe cuam tshuam nrog rau Daim Ntawv Pom Zoo no. Qhov twg daim ntawv teev npe cov cai tsis sib haum nrog txhua yam uas tau teev tseg ntawm no, daim ntawv teev npe cov cai yeej yeej thiab peb yuav tsum tau tswj lawv.
Suspensions, Locks & Takedowns: Ib lub npe sau npe los ntawm Hostija tuaj yeem raug ncua, kaw, hloov lossis tshem tawm los ntawm kev sau npe hauv teb rau: daim ntawv txiav txim hauv tsev hais plaub; UDRP/URS lossis ccTLD kev txiav txim siab; ib daim ntawv teev npe-tso kev tsim txom, phishing, malware lossis kev lag luam tsis txaus siab; ua tsis tiav WHOIS pov thawj; los yog tsis them nyiaj. Peb tsis muaj txoj cai los hla kev txiav txim siab rau npe. Peb yuav ceeb toom rau koj txog kev tso npe tawm tsam koj lub npe siv cov ntaub ntawv tiv tauj ntawm cov ntaub ntawv.
Renewals, Expiry & Recovery: Domain renewals yog them ua ntej. Yog tias tus sau tsis tau txuas dua tshiab ua ntej tas sij hawm, nws nkag mus rau hauv daim ntawv teev npe tus qauv lifecycle (auto-renew grace, redemption period, then deletion). Cov nqi txhiv los ntawm daim ntawv teev npe siv thiab tsis tuaj yeem sib tham. Thaum ib tus sau tau tas sij hawm thiab raug tso tawm los ntawm kev sau npe, rov qab tsis tuaj yeem ua tau.
Hloov pauv: Koj tuaj yeem hloov koj qhov chaw nyob deb ntawm Hostija txhua lub sijhawm mus rau lwm tus neeg sau npe, raws li ICANN / ccTLD cov cai hloov pauv (feem ntau yog 60-hnub sau npe tom qab / xa rov qab kaw thiab muab cov lej lees paub los ntawm peb). Peb yuav tsis txwv tsis pub dhau los yog ncua kev xa tawm mus.
Cov Cim Tshwj Xeeb & IDNs: Cov npe npe yuav tsum ua raws li cov cai sau npe: nruab nrab ntawm 3 thiab 63 cov cim, tsuas yog cov tsiaj ntawv (a–z), cov lej (0–9) thiab hyphens (tsis yog thaum pib lossis xaus). Cov cim xws li "&" thiab "#" raug txwv. Internationalized Domain Names ("IDNs") tsis txhawb nqa ntawm peb lub platform; peb lub cev strips IDN thiab cov cim tshwj xeeb thaum ua kom ua raws li cov qauv sau npe, uas yuav ua rau muaj npe sau npe nrog cov cim ploj. Cov nyiaj rov qab yuav tsis raug muab rau cov npe cuam tshuam los ntawm cov cim tshwj xeeb stripping. Peb cov paj laum ntawm cov npe sau npe tsawg tsawg vim tias feem ntau ntawm cov nqi them rau kev sau npe.
Limited Liability: Peb lub luag haujlwm yog nruj me ntsis txwv rau kev sau npe thiab kev pabcuam tshiab nws tus kheej. Peb tsis muaj lub luag haujlwm rau cov ntsiab lus tuav ntawm ib qho chaw sau npe los ntawm peb, lossis rau ib qho kev sau npe pib ua tawm tsam ib lub npe.
Cov ntsiab lus ntsig txog kev ncua: Peb tsis txwv lub npe raws li lub vev xaib cov ntsiab lus uas cov ntsiab lus tsis tau tuav ntawm peb cov servers. Qhov twg cov ntsiab lus yog tuav ntawm peb cov servers thiab ua txhaum peb AUP, tsuas yog qhov kev pabcuam hosting raug cuam tshuam - lub npe nws tus kheej tseem nyob hauv koj qhov kev tswj xyuas tshwj tsis yog kev tso npe ua haujlwm tseem raug tso tawm.
Tshaj Tawm Cov Ntsiab Lus Tsis Cai: Cov neeg siv uas ntsib cov ntsiab lus tsis raug cai raug txhawb kom tshaj tawm rau tus kws kho mob lub luag haujlwm rau cov ntsiab lus ntawd. Feem ntau, cov ntsiab lus tsis raug cai yog tuav ntawm cov neeg sab nraud servers, thiab cov neeg muab kev pabcuam muaj cai ua.
7. SPAM & UCE
Zero Tolerance: Hostija tswj hwm txoj cai nruj tsis kam ua raws li Txoj Cai Tsis Muaj Kev Lag Luam Email ("UCE" / spam) thoob plaws txhua qhov kev pabcuam. Koj yuav tsis siv peb lub network xa UCE, lossis cov vev xaib uas tau tshaj tawm los ntawm UCE los ntawm ib lub network. Kev ua txhaum cai yuav ua rau raug ncua tam sim lossis txiav tawm. Thaum tau txais daim ntawv ceeb toom spam uas ntseeg tau peb qhib kev tshawb nrhiav hauv 48 teev; Lub sijhawm ntawd koj qhov kev pabcuam yuav raug txwv kom tiv thaiv kev ua txhaum ntxiv. Yog tias daim ntawv tshaj tawm raug lees paub, peb tuaj yeem ncua lossis txiav tawm qhov kev pabcuam ua txhaum cai yam tsis muaj ntawv ceeb toom ntxiv thiab tuaj yeem nrhiav kev kho pej xeem kom rov qab tau peb cov nqi tshawb nrhiav thiab kev tswj hwm.
Outbound Email ntawm Shared Hosting & Email Plans: Shared Web Hosting thiab Email Hosting yog rau tus kheej lossis kev lag luam me uas raug cai ntawm email lossis IMAP / POP3 nkaus xwb. SMTP ntawm qhov chaw nres nkoj 25 raug thaiv los ntawm lub neej ntawd thiab cov phiaj xwm no tsis haum rau cov ntawv xov xwm, xa ntawv ntau lossis PHP-raws li mailers (xws li WordPress mail). Vim tias peb lub network yog kev ceev ntiag tug thiab sab nraud, peb cov IPs sab nrauv tsis muaj lub koob npe nrov xa ntawv. Tag nrho cov ntawv xa tawm sab nraud yuav tsum tau xa los ntawm Mail.baby, peb cov neeg sab nrauv sib koom ua ke (ua haujlwm los ntawm lub neej ntawd ntawm kev sib koom thiab email). Koj yog lub luag haujlwm khaws koj lub npe tawm ntawm Spamhaus DBL thiab rau kev teeb tsa SPF, DKIM, DMARC, MX thiab PTR cov ntaub ntawv siv peb cov npe npe xaiv. Cov neeg muab kev pabcuam DNS thib peb (xws li Cloudflare) tuaj yeem ua txhaum kev xa email thiab tsis muaj kev txhawb nqa rau kev xa ntawv. Peb mob siab rau kev xa khoom zoo tab sis tsis tuaj yeem lav qhov kev tso npe nkag, tshwj xeeb tshaj yog rau cov npe tshiab lossis cov npe uas qhia cov qauv zoo li spam. DBL-listed domains yuav tsum xub siv DKIM, PTR thiab MX kom raug ua ntej xa daim ntawv thov tshem tawm mus rau Spamhaus; delisting yog tsis guaranteed.
Outbound Email ntawm VPS & Dedicated Servers: Chaw nres nkoj 25 yog neeg xiam oob qhab los ntawm lub neej ntawd ntawm tag nrho VPS thiab Dedicated Servers los tiv thaiv kev tsim txom. Peb cov servers tau ua kom zoo rau lub vev xaib thiab daim ntawv thov ua haujlwm, tsis yog rau kev xa ntawv. Vim hais tias ntawm ntug dej hiav txwv ntawm peb tus IP thaj tsam, chaw nyob feem ntau tau teev nyob rau hauv Spamhaus PBL (tsis-mail-server xaiv) thiab nquag rov sau npe, yog li peb khaws cov chaw xa ntawv tawm sab nraud raug kaw los ntawm lub neej ntawd. Yog tias koj xav tau xa ntawv, siv qhov kev pabcuam thib peb SMTP xws li Mail.baby (los ntawm kwv yees li € 0.20 ib 1,000 emails), MailJet, MailChimp, SendGrid lossis SendinBlue. Kev xa ntau lossis xa ntawv xa ncaj qha los ntawm peb tus IPs tsis tau txais kev txhawb nqa thiab kev thov tshem tawm tsis tau lees tias ua tiav.
Kev siv ib qho kev pabcuam uas cuam tshuam nrog kev xa tawm sab nraud yog qhov lees txais ntawm ntu no.
8. Hais txog kev nyab xeeb
- Cov ntaub ntawv pov thawj ntawm tus account: Koj tus password thiab authentication tokens yog tus yuam sij rau koj tus account. Koj yog lub luag haujlwm khaws cia lawv ruaj ntseg thiab tsis pub lwm tus paub, thiab rau txhua yam haujlwm uas tau ua nyob rau hauv koj tus as-qhauj - suav nrog kev ua haujlwm los ntawm ib tus neeg koj tso cai nkag mus lossis ib tus neeg uas tau txais koj daim ntawv pov thawj los ntawm koj qhov tsis saib xyuas.
- Tsis muaj kev hla: Koj yuav tsum tsis txhob sim hla kev lees paub lossis kev ruaj ntseg ntawm ib tus tswv tsev, network lossis tus account - suav nrog kev nkag mus rau cov ntaub ntawv tsis yog rau koj, nkag mus rau hauv cov nyiaj koj tsis tau tso cai siv, lossis tshawb xyuas kev ruaj ntseg ntawm lwm cov tes hauj lwm (txawm yog nyob rau hauv lossis tawm ntawm peb cov infrastructure).
- Tsis muaj kev cuam tshuam kev pabcuam: Koj yuav tsum tsis txhob cuam tshuam nrog cov kev pabcuam uas muaj rau txhua tus neeg siv, tus tswv lossis lub network los ntawm kev tsis lees paub ntawm kev pabcuam kev tawm tsam, txhob txwm tshaj tawm lossis kev sim ua kom poob qis, txo qis lossis ua kom tsis muaj kev cuam tshuam rau tus tswv lossis ntu ntu.
- Customer-side hardening: Koj yuav tsum tau siv cov kev ntsuas kev nyab xeeb tsim nyog ntawm koj tus kheej cov software pawg (cov passwords muaj zog, kev hloov kho software, ob qhov kev lees paub qhov tseeb uas tau muab, txwv SSH yuam sij, kev tso cai ua ntaub ntawv huv, thiab lwm yam) txhawm rau tiv thaiv kev siv koj tus account lossis server tsis raug cai.
- Qhov tshwm sim: Kev ua txhaum ntawm lub kaw lus lossis kev ruaj ntseg hauv lub network tuaj yeem cuam tshuam kev foob txhaum cai thiab / lossis kev lav phib xaub ntxiv rau kev ncua lossis txiav tawm ntawm qhov kev pabcuam ua txhaum cai.
9. KEV PAB CUAM (SHARED HOSTING)
Shared thiab Reseller Hosting accounts sib koom cov peev txheej server nrog ntau lwm tus account. Txhawm rau kom lub platform ruaj khov rau txhua tus, cov haujlwm hauv qab no raug txwv tsis pub koom nrog cov phiaj xwm muag thiab muag:
- Siv 20% lossis ntau dua ntawm cov kev pabcuam hauv lub sijhawm ntev dua 120 vib nas this hauv ib qho txheej txheem (xws li CGI, FTP, PHP, HTTP thiab cov txheej txheem zoo sib xws)
- Khiav ib leeg, ua haujlwm ntev, tsis muaj kev saib xyuas server-sab txheej txheem lossis daemons
- Khiav ib daim ntawv thov BitTorrent, tracker lossis tus neeg siv khoom
- Kev sib koom ua ntaub ntawv, kev ua phooj ywg-rau-peer lossis siv tus account feem ntau ua cov ntaub ntawv pov tseg
- Ua haujlwm cron ntawm lub sijhawm luv dua 10 feeb
- Tsim ntau dua 300 HTTP (Port 80/443) thov ib 30 vib nas this
- Siv tus as-qhauj rau thawj off-site backup cia ntawm cov kev pabcuam tsis cuam tshuam
CloudLinux LVE txwv: Hostija siv CloudLinux LVE los xyuas kom meej cov peev txheej ncaj ncees faib thoob cov Shared Hosting accounts. LVE yog kernel-theem ntim tshuab tsim los ntawm cgroups; nws ua haujlwm pob tshab nrog tsawg kawg nkaus nyiaj siv ua haujlwm thiab tiv thaiv ib lub vev xaib los ntawm monopolizing CPU, I / O, nco lossis Apache tus neeg ua haujlwm txheej txheem. Yog tias koj lub vev xaib pom qhov yuam kev "Resource Limit Reached", tus account tau tsoo LVE txwv cuam tshuam nrog koj txoj kev npaj. Ib txoj kev txwv txwv tau luam tawm ntawm peb nplooj ntawv nqi. Tsis tu ncua tshaj koj qhov LVE txwv yog ib qho kev qhia tias koj tau tshaj tawm kev sib koom hosting thiab yuav tsum tau hloov mus rau VPS lossis cov neeg rau zaub mov mob siab rau.
10. DEDICATED SERVERS & VPS SERVERS
Unmanaged los ntawm lub neej ntawd: Tshwj tsis yog tias yuav tau hais meej meej raws li kev tswj hwm kev pabcuam, tag nrho Dedicated Servers thiab VPS Servers tsis raug tswj xyuas. Hostija muab cov neeg rau zaub mov rau cov lus qhia tshwj xeeb uas koj tau xaj (CPU, RAM, disk, network) thiab teeb tsa lub operating system uas koj xaiv (lossis peb qhov kev pom zoo ua ntej). Tom qab kev teeb tsa OS, peb lub luag haujlwm txhawb nqa xaus thiab tag nrho lub luag haujlwm rau cov neeg rau zaub mov xa rau koj - suav nrog kev teeb tsa, kev teeb tsa software, hloov tshiab, kev ruaj ntseg hardening, kev ua tau zoo, kev daws teeb meem thiab kev tiv thaiv koj cov ntaub ntawv.
Daim ntawv pov thawj: Hauv paus lossis cov ntaub ntawv pov thawj tus thawj coj raug xa ib zaug, hauv kev ua kom email, mus rau qhov chaw nyob ntawm cov ntaub ntawv. Koj yuav tsum hloov tus password rau thawj zaug nkag. Peb tsis khaws ib daim qauv ntawm koj cov ntaub ntawv pov thawj server. Yog tias koj poob lawv, peb tuaj yeem rov pib dua tus password los ntawm txoj kev cawm / rov qab tab sis tsis tuaj yeem rov qab tau tus dhau los.
Tswj vaj huam sib luag: VPS Servers raug xa nrog peb VPS tswj vaj huam sib luag (pib / nres / reboot, reinstall, console thiab network tswj). Dedicated Servers raug xa mus yam tsis muaj kev tswj hwm hosting los ntawm lub neej ntawd; Koj tuaj yeem nruab cPanel, DirectAdmin lossis lwm yam khoom muaj ntawv tso cai koj tus kheej.
Cov neeg siv khoom tswj hwm VPS cov haujlwm: Los ntawm VPS tswj vaj huam sib luag koj tuaj yeem rov pib dua, rov nruab OS los ntawm tus qauv lossis ISO, txhim kho cov duab cawm thiab txwv tsis pub tswj koj VM ntawm qhov xav tau. Kev rov nruab ntau zaus lossis kev ua haujlwm daig yuav, qee zaum, xav kom peb tshem tawm txoj haujlwm dai - qhib daim pib yog tias xav tau.
OS reinstalls & reboots: Koj tuaj yeem tiv tauj peb rau kev txhawb nqa txog cov teeb meem ntsig txog network, server hardware faults, VPS tswj vaj huam sib luag teeb meem thiab OS templates / ISO duab. Cov teeb meem tshwm sim los ntawm cov neeg siv khoom tsis raug them.
Xa ntawv ntawm VPS & Dedicated Servers: Chaw nres nkoj 25 raug kaw thiab peb tus IPs feem ntau yog PBL- npe los ntawm Spamhaus. Saib Tshooj 7.
VPS Network Performance thiab Bandwidth Policy Qhov kev pabcuam VPS ua haujlwm ntawm kev sib koom, oversubscribed network infrastructure qhov chaw tshaj tawm Gbps qhov chaw nres nkoj hais txog lub peev xwm siab tshaj plaws ntawm virtual network interface thiab cov hauv qab node uplink, es tsis yog ib qho kev mob siab lossis lav kev faib tawm bandwidth ib qho piv txwv. Ntau lub virtual servers tau tuav ntawm tib lub cev ntawm lub cev thiab sib koom ua ke kev sib txuas hauv nruab nrab, lub ntsiab lus ntawm cov khoom siv tiag tiag yog raug rau kev sib cav thiab kev siv tag nrho ntawm node. Txawm hais tias qhov xwm txheej VPS tuaj yeem muaj peev xwm ncav cuag ib ntus lossis "tawg" mus rau 1-2 Gbps nyob rau hauv cov xwm txheej zoo, kev ua tau zoo tsis tau lees paub thiab yuav txawv nyob ntawm kev siv tib lub sijhawm los ntawm lwm tus neeg xauj tsev thiab cov khoom thauj tag nrho ntawm lub kaw lus. Tus kws kho mob tuaj yeem siv cov qauv tsheb, cov cai siv ncaj ncees, lossis lwm yam kev txo qis kom muaj kev ruaj ntseg thiab tiv thaiv tus neeg siv los ntawm kev cuam tshuam tsis zoo rau tag nrho cov node kev ua haujlwm. Tshwj tsis yog tau hais meej meej hauv qhov kev pom zoo ntawm qib kev pabcuam lossis kev npaj siab bandwidth, tsis muaj qhov tsawg kawg nkaus, tsis muaj kev cuam tshuam bandwidth, lossis kev lees paub ua haujlwm tau muab.
Backups ntawm VPS & Dedicated Servers: VPS thiab Dedicated Servers yog tsis yog them los ntawm ib qho kev pabcuam thaub qab - saib Tshooj 11 rau tag nrho txoj cai thaub qab. Koj tsuas yog lub luag haujlwm los tswj koj tus kheej cov ntaub ntawv thaub qab. Ntxiv cov thaub qab cia tuaj yeem yuav los ntawm peb Cia Servers nplooj ntawv lossis koj tuaj yeem siv cov kev daws teeb meem sab nraud (Google Drive, S3-compatible storage, Backblaze B2, FTP / SFTP off-site, koj tus kheej backup software).
Dedicated Server Cancellations: Txhawm rau tshem tawm Cov Neeg Ua Haujlwm Dedicated koj yuav tsum xa daim ntawv thov tshem tawm los ntawm cov neeg siv khoom tsawg kawg 7 hnub ua ntej hnub them nqi. Dedicated Servers yog pib dua tshiab txhua hli raws li peb cov ntaub ntawv-chaw cog lus; yam tsis muaj ntawv ceeb toom raws sij hawm koj tseem yuav tsum lav rau lub hli tom ntej lub zog, kho vajtse-qis thiab rack-chaw nqi. Kev them nyiaj lig lossis ploj ntawm ib tus neeg rau zaub mov kuj tseem tuaj yeem cuam tshuam cov xwm txheej ntawm lwm cov servers ntawm tib tus account - xws li. Yog tias koj muaj ob lub servers thiab tsis muab daim ntawv ceeb toom tshem tawm raws sijhawm rau ib qho, lwm qhov yuav raug ncua kom txog rau thaum tag nrho cov nyiaj tshuav tau raug tshem tawm.
11. WEBSITE MIGRATION, thaub qab & DATA poob
General: Tag nrho cov kev pabcuam raug muab rau ntawm "raws li yog" thiab "raws li muaj". Hostija tsis yog lub luag haujlwm rau cov ntaub ntawv poob, cov ntaub ntawv kev noj nyiaj txiag lossis kev cuam tshuam kev lag luam uas tshwm sim los ntawm Cov Kev Pabcuam. Thaum kawg koj yog lub luag haujlwm rau koj tus kheej cov ntaub ntawv.
Website Migration: Peb muab kev pab cuam tsiv teb tsaws chaw pub dawb rau cov tshiab Shared Web Hosting cov neeg siv khoom, ntawm qhov kev siv zog zoo tshaj plaws. Peb tsis tuaj yeem lav qhov ua tau, ua tiav lossis lub sijhawm tshwj xeeb. Kev tsim nyog:
- Shared Web Hosting nkaus xwb - VPS thiab Dedicated Servers tsis tsim nyog.
- Yuav tsum thov tsis pub dhau 30 hnub ntawm kev tso npe; thov tom qab 30 hnub raug them nqi ntawm peb tus qauv kev tsiv teb tsaws chaw.
- Qhov chaw yuav tsum siv cPanel lossis DirectAdmin.
- Ib daim ntawv loj txwv: 5 GB. Ib-database txwv: 2 GB. Cov chaw loj dua tau hais nyob rau hauv rooj plaub ntawm rooj plaub - thov qhib daim pib.
Tsis muaj Backup Service muab: Hostija ua tsis yog muab kev pabcuam thaub qab ntawm txhua txoj kev npaj. Peb tsis noj, khaws, khaws cia lossis rov qab kho cov ntaub ntawv khaws cia lossis phau ntawv thaub qab ntawm koj cov ntaub ntawv ntawm Shared Web Hosting, Reseller Hosting, Linux VPS, Cia VPS, Windows VPS lossis Dedicated Servers. Tsis muaj cov khoom lag luam thaub qab, kev pabcuam tus kheej rov ua haujlwm lossis kev pabcuam rov qab los yog suav nrog txhua txoj kev npaj, thiab tsis muaj cov ntaub ntawv rov qab los ntawm peb thaum muaj kev poob, kev noj nyiaj txiag, kev tshem tawm, ncua, kev txiav lossis kev ua haujlwm tsis ua haujlwm.
Koj tsuas yog lub luag haujlwm rau koj tus kheej thaub qab: Vim tias peb tsis khaws cov ntaub ntawv thaub qab ntawm koj cov ntaub ntawv, koj tsuas yog lub luag haujlwm tsim thiab tswj kev ywj pheej, off-site backups ntawm tag nrho cov ntaub ntawv koj tsis tuaj yeem poob. Siv cov kev daws teeb meem raws li koj tus kheej kev tswj hwm (Google Drive, S3-compatible storage, Backblaze B2, FTP / SFTP off-site, rsync, koj tus kheej thaub qab software lossis lwm txoj hauv kev), khaws ntau cov ntawv luam, thiab sim koj cov txheej txheem rov qab tsis tu ncua. Yog tias koj xav tau kev tswj hwm thaub qab, qhov chaw ntxiv tuaj yeem yuav los ntawm peb Cia Servers nplooj ntawv, tab sis lub luag hauj lwm rau configure thiab khiav backups rau nws tseem yog koj li.
Tsis Muaj Kev Pov Hwm, Tsis Muaj SLA, Tsis Muaj Lub Luag Haujlwm: Hostija tsis muaj kev cog lus rau cov ntaub ntawv ruaj khov, RPO (rov qab-taw tes taw tes lub hom phiaj) lossis RTO (lub hom phiaj rov qab-lub sijhawm), thiab tsis muaj cov txiaj ntsig kev pabcuam yuav raug muab rau cov ntaub ntawv ploj, puas lossis tsis tuaj yeem rov qab tau. Hostija lees txais tsis muaj kev lav phib xaub rau cov ntaub ntawv poob, cov ntaub ntawv kev noj nyiaj txiag lossis kev lag luam cuam tshuam, suav nrog - tsis muaj kev txwv - poob los ntawm kev kho vajtse tsis ua haujlwm, kev cia khoom nruab nrab tsis ua haujlwm, RAID / array tsis ua haujlwm, hypervisor lossis filesystem kev noj nyiaj txiag, tus neeg siv yuam kev, kev tshem tawm tsis raug, kev hloov kho tshiab lossis kev tsiv teb tsaws, kev cuam tshuam nyiaj, malware lossis ransomware.ter, lossis
Los ntawm kev siv peb cov kev pabcuam koj paub tseeb tias koj tau nyeem thiab nkag siab txog ntu no, tias Hostija tsis muab kev pabcuam thaub qab lossis cov ntaub ntawv rov qab, thiab kev tswj xyuas koj tus kheej off-site backups yog koj lub luag haujlwm tag nrho.
12. SERVICE UPTIME
Hostija tsom qhov tsawg kawg nkaus network uptime ntawm 99.9% ib lub hlis twg. Nyob rau hauv qhov tsis tshua muaj tshwm sim peb tsis nco lub hom phiaj no, koj tuaj yeem thov qhov kev pabcuam qiv nyiaj feem cuam tshuam rau lub network downtime los ntawm peb lub hlis cuam tshuam. Cov qhab nia pabcuam raug siv rau hauv daim ntawv xa nyiaj tom ntej thiab tsis tuaj yeem thim rov qab.
Kev cog lus uptime tsuas yog siv rau peb lub network txuas. Cov hauv qab no tsis suav nrog SLA thiab tsis tsim cov qhab nia kev pabcuam:
- Cov ntawv thov sab hauv xws li MySQL/MariaDB, Apache, Nginx, PHP, mail daemons thiab software zoo sib xws (txawm yog tswj hwm los ntawm koj lossis los ntawm peb)
- DDoS tawm tsam, dej nyab lossis lwm yam kev tawm tsam / raws tu qauv tawm tsam koj cov kev pabcuam lossis kev tsim kho vaj tse
- Teem sijhawm saib xyuas tshaj tawm tsawg kawg 24 teev ua ntej, thiab kev saib xyuas xwm txheej ceev
- Kev pab cuam cuam tshuam los ntawm cov ntawv xa nyiaj tsis them, kev tsim txom tuav lossis ua txhaum daim ntawv cog lus no
- ISP, xeem-mais, txoj kev-nplab lossis cov teeb meem kev sib txuas hauv zos ntawm tus neeg siv khoom
- Cov neeg siv khoom ua rau poob qis (kev teeb tsa tsis raug, cov peev txheej ua haujlwm tsis zoo, hloov tshiab tawg, thiab lwm yam)
- Cov xwm txheej ntawm lub zog majeure (saib Tshooj 19)
- Domain-level teeb meem (DNS misconfiguration, npe raug ncua, tas sij hawm domains)
Hostija muaj txoj cai los hloov kho SLA ntawm nws qhov kev txiav txim siab ib leeg. Cov kev hloov pauv yuav raug muab tso rau hauv Lub Vev Xaib thiab siv sijhawm xya (7) hnub tom qab tshaj tawm.
13. Txhawb nqa
Channels: Kev txhawb nqa cov neeg siv khoom tshwj xeeb yog muab los ntawm daim pib xa los ntawm peb lub portal sau nqi ntawm https://my.hostija.com. Daim pib raug tswj raws li qhov kev txiav txim tau txais; qhib ntau daim pib lossis xa cov lus teb dua yuav tsis ua kom cov lus teb sai. Kev txhawb nqa yog muab ua lus Askiv nkaus xwb.
Scope: Shared Hosting suav nrog kev tswj hwm OS, web server, xa ntawv thiab tswj vaj huam sib luag, ua los ntawm peb. VPS thiab Dedicated Servers tsis muaj kev tswj hwm los ntawm lub neej ntawd thiab yog npaj rau kev paub Linux / Windows cov thawj coj - peb tsis muab cov ntawv thov-qib teeb tsa, kev daws teeb meem software lossis hauv-server tuning ntawm cov phiaj xwm tshwj tsis yog tias muaj kev tswj hwm ntxiv-on tau yuav. Koj tuaj yeem tiv tauj peb txhua lub sijhawm:
- Network-related teeb meem tshwm sim rau peb
- Server hardware faults
- VPS tswj vaj huam sib luag teeb meem
- OS templates thiab ISO duab
- Kev them nqi, tus account thiab kev muab cov teeb meem
Qhov twg muaj kev cuam tshuam los ntawm hardware, infrastructure, network lossis virtualisation teeb meem uas Hostija yog lub luag haujlwm, peb yuav muab kev pab dawb. Rau kev ua haujlwm sab nraud uas peb tuaj yeem hais txog tus nqi sib txawv, sib pom zoo.
Kev coj cwj pwm: Kev tsim txom, hem, thuam lossis lwm yam lus tsis tsim nyog raug txwv hauv txhua qhov kev sib txuas lus nrog Hostija (daim pib, nyob sib tham, email, social channels). Kev ua txhaum cai yuav ua rau muaj ntawv ceeb toom, txwv lossis txiav kev nkag mus rau kev txhawb nqa thiab, qhov xwm txheej hnyav, txiav koj cov kev pabcuam yam tsis tau them rov qab.
14. CANCELLATIONS & REFUNDS
Yuav Tsum Ua Li Cas: Kev thov tshem tawm yuav tsum xa los ntawm cov neeg siv khoom hauv cheeb tsam ntawm https://my.hostija.com - Nkag mus rau qhov kev pabcuam hauv nqe lus nug thiab xa daim ntawv tshem tawm. Kev tshem tawm yog tsis yog txais los ntawm kev txhawb nqa daim pib, email lossis nyob sib tham.
Lub Sijhawm Tshaj Tawm: Kev thov tshem tawm yuav tsum xa tsawg kawg 7 hnub ua ntej koj hnub rov ua dua tshiab. Rau Dedicated Servers daim ntawv ceeb toom 7-hnub no yog qhov yuav tsum tau ua; Yog tsis muaj nws koj nyob twj ywm rau lub hlis tom ntej cov ntaub ntawv-chaw them nqi, thiab tsis tau them nyiaj rau ib tus neeg rau zaub mov yuav cuam tshuam rau cov xwm txheej ntawm lwm cov servers ntawm tib tus account. Qhov no yog vim peb nkag mus rau hauv daim ntawv cog lus txhua hli nrog rau cov ntaub ntawv chaw rau kev xauj khoom ntawm cov khoom siv, qhov chaw, thiab cov nqi hluav taws xob / kev siv, uas nws pib-rov dua txhua 30 hnub tshwj tsis yog tias koj xa daim ntawv thov tshem tawm siv tau 7-hnub. Yog tias tus neeg rau zaub mov tsis raug muab tso tseg raws sijhawm, daim ntawv cog lus txuas ntxiv thiab peb tsis tuaj yeem tshem tawm cov khoom kho vajtse ntawm lub khib kom txog thaum kawg ntawm lub sijhawm tshem tawm - txhais tau tias peb tau txais tus nqi txawm tias tus neeg siv khoom tsis xav txuas ntxiv. Vim li no, tsis them nyiaj lossis tsis muab kev ceeb toom kom raug yuav ua rau tag nrho cov kev pabcuam raug ncua vim qhov kev poob nyiaj txiag thiab ua txhaum cai ntawm kev pom zoo, thiab cov kev pabcuam yuav raug ncua mus txog thaum cov kauj ruam tseem ceeb ua tiav.
Peb Txoj Cai Txiav Txim Siab: Hostija tuaj yeem ncua lossis txiav tawm ib tus as-qhauj txhua lub sijhawm, nrog lossis tsis muaj ntawv ceeb toom ua ntej, qhov twg muaj kev ua txhaum cai ntawm Daim Ntawv Cog Lus no, kev coj ua phem rau cov neeg ua haujlwm, tsis them nyiaj, lossis kev ua ub no uas ua rau peb muaj kev puas tsuaj rau peb cov vaj tse lossis lwm cov neeg siv khoom.
Txoj Cai Them Rov Qab - Txoj Cai General: Hostija khiav txoj cai tsis them rov qab los ntawm lub neej ntawd. Cov kev zam hauv qab no siv tau:
- Shared Hosting: 15-hnub nyiaj rov qab lav rau cov neeg siv khoom thawj zaug, tsis suav nrog kev them nyiaj los ntawm Bitcoin lossis lwm yam cryptocurrencies.
- Hauv 72 teev ntawm kev them nyiaj: Cov nyiaj rov qab tuaj yeem raug txiav txim siab qhov twg qhov tsis tuaj yeem xa tuaj yog tshwm sim rau Hostija (xws li peb tsis tuaj yeem muab cov kev pabcuam xaj).
- Cov nqi them rov qab yuam kev: saib "Recurring Payment Subscriptions" hauv qab no.
Ib txwm Tsis-Refundable: Dedicated Servers, Virtual Private Servers, SSL Certificate, VPN cov kev pabcuam, tus nqi tswj hwm thiab teeb tsa, cov nqi ua haujlwm, cov nqi tsim kho software kev cai, sau npe npe thiab rov ua dua tshiab, kev pauv nyiaj them los ntawm Bitcoin lossis lwm yam cryptocurrencies, "Ntxiv Credit" / account-balance deposits, thiab tsis tuaj yeem thim rov qab rau tus neeg thib peb daim ntawv tso cai nqi c.Pan, Windows, e. tswj vaj huam sib luag add-ons).
Tus nqi tswj hwm: Yog tias qhov nyiaj rov qab tau pom zoo, tus nqi tswj hwm ntawm 1% ntawm cov nyiaj rov qab tau (yam tsawg kawg € 2.00 EUR) raug txiav tawm ntawm tag nrho cov nyiaj rov qab.
Kev them nyiaj rov qab: Pib qhov kev tsis txaus siab lossis them rov qab nrog koj tus txheej txheem them nyiaj es tsis txhob tiv tauj peb ua ntej yuav ua rau raug ncua tam sim lossis txiav tawm tag nrho cov kev pabcuam ntawm koj tus as-qhauj, ntxiv rau tus nqi them rov qab. Ib qho kev ua txhaum cai ntawm Daim Ntawv Pom Zoo no yog voids tag nrho cov nyiaj rov qab txoj cai.
Kev tsim nyog: Cov nyiaj rov qab muaj rau cov neeg siv khoom thawj zaug nkaus xwb. Cov neeg muas zaub uas yav tas los tuav ib tus as-qhauj (tso tseg, tshem tawm, txiav tawm lossis kaw lwm qhov) thiab rov sau npe, lossis tus uas qhib ib tus as-qhauj thib ob, tsis tsim nyog.
Kev Pabcuam Ua Haujlwm: Kev thov nyiaj rov qab rau cov kev pabcuam uas ua haujlwm raws li kev txiav txim, lossis muaj teeb meem tshwm sim los ntawm tus neeg siv khoom, yuav tsis lees txais.
Recurring Payment Subscriptions: Nws yog koj lub luag haujlwm kom tshem tawm cov kev them nyiaj ncaj qha nrog PayPal lossis koj tus kws them nyiaj xaiv. Hostija tsis tuaj yeem nkag mus rau koj qhov profile them nyiaj thiab tsis tuaj yeem thim rov qab cov ntawv sau npe rau koj sawv cev - tsuas yog tus tuav nyiaj tuaj yeem ua li ntawd los ntawm lub chaw them nyiaj lub platform. Yog tias koj tsis thim koj qhov kev tso npe, koj yuav raug them nqi ntxiv thiab cov nyiaj them ntau dhau yuav raug siv los ua cov credit tsis tuaj yeem rov qab rau koj tus account tshuav nyiaj li cas rau kev siv tiv thaiv cov ntawv xa nyiaj yav tom ntej. Qhov twg ntau lub hlis tau raug them vim qhov yuam kev, cov nyiaj rov qab tuaj yeem raug xa tawm tsuas yog rau cov nyiaj them ua ntej 30 hnub dhau los thiab tsuas yog rau txoj kev them nqi qub xwb.
Kev txiav txim siab: Hostija muaj txoj cai tsis kam lees qhov kev thov nyiaj rov qab los ntawm nws qhov kev txiav txim siab ib leeg.
15. Kev Them Nyiaj, Ncua Sijhawm, TEEB MEEM & DATA RETENTION
Invoicing: Invoices rau tag nrho cov kev pabcuam hosting yog tsim 7 hnub ua ntej hnub kawg. Peb lub tshuab xa nqi xa ntau yam kev ceeb toom rau cov ntawv xa nyiaj zoo. Khaws koj cov ntaub ntawv tiv tauj kom raug kom koj tau txais cov lus ceeb toom no raws sijhawm.
Kev Them Nyiaj: Peb txais Credit Card, PayPal, Cryptocurrency (BTC, LTC, XMR, DASH, DOGE, USDT), PerfectMoney thiab Wire Transfer. Rau kev them nyiaj PayPal peb tuaj yeem thov kev pov thawj ntawm PayPal email chaw nyob siv. Rau qhov siab tshaj tus neeg yuav khoom ntiag tug, kev them nyiaj cryptocurrency raug hloov mus rau XMR (Monero) ntawm daim ntawv txais nyiaj.
Ncua Sijhawm & Xaus Sijhawm Sijhawm:
- Shared Hosting: Ncua 1 hnub tom qab hnub kawg ntawm daim ntawv them nqi yog tias tsis tau txais cov nyiaj them poob haujlwm. Tom qab 4-5 hnub ntawm kev ncua, tus as-qhauj yuav raug rho tawm thiab tshem tawm mus tas li ntawm peb cov servers. Thaum qhov kev pabcuam raug kaw lawm, cov ntaub ntawv rov qab tsis tuaj yeem ua tau.
- VPS Servers: Tshem tawm 1 hnub tom qab hnub kawg ntawm daim ntawv them nqi. Tom qab 4-5 hnub ntawm kev ncua, qhov kev pabcuam raug kaw thiab tag nrho cov ntaub ntawv yuav raug muab tshem tawm mus tas li. Thaum qhov kev pabcuam raug kaw lawm, cov ntaub ntawv rov qab tsis tuaj yeem ua tau.
- Dedicated Servers: Ncua tseg rau hnub kawg ntawm daim ntawv them nqi yog tias tsis them nyiaj. Yog tias daim ntawv them nqi tseem tsis tau them rau 4-5 hnub thiab peb tsis tau txais kev sib txuas lus los ntawm koj - txawm tias tsis muaj kev thov rau kev them nyiaj ntxiv - tus neeg rau zaub mov raug txiav tawm thiab tuaj yeem rov muab rau lwm tus neeg siv khoom. Thaum txiav tawm lossis rov siv dua, tag nrho cov ntaub ntawv ntawm lub server yuav ploj mus tas li.
Yog tias koj xav tias yuav ncua sijhawm them nyiaj, ceeb toom rau peb los ntawm daim pib them nqi ua ntej hnub kawg thiab peb yuav, qhov tsim nyog, tuav cov kev pabcuam thaum koj txheeb nws.
Cov ntaub ntawv khaws cia tom qab txiav tawm: Thaum qhov kev pabcuam raug kaw lawm, cov ntaub ntawv ntawm qhov kev pabcuam tsis tuaj yeem rov qab tau (saib Tshooj 11). Khaws koj tus kheej cov ntaub ntawv thaub qab thiab them koj cov ntawv xa nyiaj raws sijhawm kom tsis txhob poob cov ntaub ntawv.
16. RESELLER & PARTNERS
Kev them nyiaj yug thawj kab: Resellers yog lub luag haujlwm los muab kev txhawb nqa thawj kab rau lawv tus kheej cov neeg siv khoom kawg. Hostija tsis muab kev txhawb nqa ncaj qha rau tus muag khoom cov neeg siv khoom. Yog tias tus neeg muag khoom tus neeg muag khoom hu rau Hostija ncaj qha, peb yuav ncua ib ntus tus neeg siv khoom tus account kom txog thaum tus neeg muag khoom rov ua lub luag haujlwm. Rau kev ruaj ntseg thiab cov laj thawj ntawm kev saib xyuas, txhua qhov kev thov txhawb nqa rau tus neeg muag khoom yuav tsum tau pib los ntawm tus muag khoom sawv cev ntawm lawv cov neeg siv khoom.
Kev lees paub: Resellers yog lub luag hauj lwm rau tag nrho cov ntsiab lus khaws tseg los yog kis nyob rau hauv lawv reseller account thiab rau cov kev ua ntawm lawv cov neeg. Hostija yuav tuav tus neeg muag khoom rau lub luag haujlwm rau txhua tus neeg siv khoom uas ua txhaum txoj cai lij choj lossis Daim Ntawv Pom Zoo no. Hauv cov xwm txheej zoo li no peb yuav hu rau tus muag khoom thiab ua haujlwm sib koom tes los daws teeb meem kev tsim txom.
17. KEV PAB CUAM
Tus nqi commission: 20% ntawm txhua qhov tsim nyog thawj zaug xaj tso rau ntawm koj qhov txuas txuas. Kev them nyiaj siv rau kev yuav khoom thawj zaug nkaus xwb, tsis yog rau kev rov ua dua tshiab.
Cookie Tracking: Ib lub ncuav qab zib 2 xyoo tau xa mus rau cov qhua. Koj tau txais txiaj ntsig yog tias tus neeg tuaj xyuas xa mus ua qhov tsim nyog thawj zaug yuav khoom ntawm ib qho ntawm lub qhov rais ntawd.
Excluded los ntawm Commission:
- Addon configurations (ntxiv IPs, software licences, kev cai installs, checkout add-ons)
- Sau npe sau npe thiab rov ua dua tshiab
- SSL daim ntawv pov thawj
- Kev pabcuam tshiab ntawm txhua yam
- "Ntxiv Credit" / account-balance top-ups
Yog tias ib qho kev txiav txim koom nrog muaj cov add-ons, qhov kev txiav txim tso tawm tus nqi yuav zoo siab dua li cov nyiaj tau los. Cov nyiaj them tag nrho yuav cuam tshuam txog qhov raug cai tsis suav nrog cov add-ons.
Kev rho tawm:
- Kev rho tawm yam tsawg kawg nkaus: € 10 EUR. Qhov siab tshaj plaws rau kev rho tawm: € 100 EUR.
- Cov thawj coj loj hlob 35 hnub tom qab qhov kev txiav txim tsim nyog, tso cai rau kev them rov qab, tshem tawm thiab ua txhaum TOS.
- Cov koom tes nrog cov ntaub ntawv zoo tuaj yeem thov kom them sai sai ntawm daim pib txhawb nqa; peb yuav tshuaj xyuas koj li keeb kwm thiab yuav txo lub sijhawm tos.
- Txoj kev them nyiaj: PayPal, Hloov txhab nyiaj lossis Cryptocurrency.
- Kev pom zoo them nyiaj tau ua tiav nyob rau tib hnub.
Thov Kev Them Nyiaj: Peb pom zoo kom qhib daim pib them nyiaj thaum koj xa daim ntawv thov them nyiaj, vim peb tsis tau txais cov ntawv ceeb toom tsis siv neeg rau kev thov them nyiaj hauv pawg koom nrog. Hais tias koj twb tau xa daim ntawv thov - qhov no yuav pab peb ua ntej thiab xa koj cov nyiaj them poob haujlwm yam tsis tau ncua.
18. KEV NTSEEG
Koj pom zoo tiv thaiv, them nyiaj thiab tuav tsis raug mob Hostija, nws cov tub ceev xwm, cov thawj coj, cov neeg ua haujlwm, cov neeg sawv cev thiab cov neeg muab kev pabcuam thib peb los ntawm thiab tawm tsam txhua qhov kev thov, kev thov, nqi, cov nuj nqis, kev poob, kev lav phib xaub thiab kev puas tsuaj (nrog rau cov nqi tsim nyog raug cai) tshwm sim los ntawm lossis cuam tshuam nrog: (i) koj siv, lossis nkag mus rau, Lub Vev Xaib no lossis ib qho ntawm Cov Kev Pabcuam; (ii) koj ua txhaum ntawm Daim Ntawv Pom Zoo no lossis ib txoj cai tswjfwm hauv nws; (iii) koj ua txhaum cai ntawm lwm tus neeg sab nrauv txoj cai, suav nrog kev txawj ntse-cov khoom ntiag tug lossis cov cai muaj tswv; thiab (iv) txhua yam haujlwm uas tau ua nyob rau hauv koj tus as khauj, txawm tias koj tsis tau tso cai los ntawm koj. Cov kev lav phib xaub no muaj sia nyob qhov kev txiav tawm lossis tas sij hawm ntawm Daim Ntawv Pom Zoo no thiab ntawm koj siv lub Vev Xaib thiab Kev Pabcuam.
19. FORCE MAJEURE & LIMITATION OF LIABILITY
"Raws li yog" disclaimer: Txhua Cov Kev Pabcuam yog muab rau ntawm "raws li yog" thiab "raws li muaj", yam tsis muaj kev lees paub ntawm txhua yam, qhia lossis hais. Hostija qhia tsis lees paub txhua qhov kev lees paub ntawm kev ua lag luam, kev nyab xeeb rau lub hom phiaj tshwj xeeb, tsis muaj kev ua txhaum cai, raug thiab tsis muaj kev cuam tshuam.
Kev txwv ntawm kev lav phib xaub: Txog rau qhov siab tshaj plaws uas tau tso cai los ntawm txoj cai lij choj, Hostija yuav tsis raug txim rau ib qho kev tsis ncaj ncees, qhov xwm txheej, tshwj xeeb, qhov tshwm sim, kev ua piv txwv lossis kev rau txim txhaum kev puas tsuaj - suav nrog kev poob nyiaj, poob ntawm cov nyiaj tau los, kev poob lag luam, poob siab zoo, poob ntawm cov ntaub ntawv, poob ntawm kev siv, lossis tus nqi ntawm cov kev pabcuam hloov pauv - nrog rau lub sijhawm, kev pabcuam lossis kev ua haujlwm tsis zoo. kev tshem tawm, tsis hais txog txoj kev cai lij choj raws li qhov kev puas tsuaj no tau nrhiav thiab txawm tias Hostija tau qhia txog qhov ua tau ntawm kev puas tsuaj. Raws li qhov kev lav phib xaub tsis tuaj yeem raug cais tawm, Hostija tag nrho kev lav phib xaub rau koj hauv kev hwm ntawm ib qho xwm txheej lossis cov xwm txheej cuam tshuam yuav tsum tsis pub tshaj tag nrho cov nqi them los ntawm koj rau Hostija rau cov kev pabcuam cuam tshuam hauv peb (3) lub hlis ua ntej qhov kev tshwm sim ua rau qhov kev thov.
Force majeure: Hostija yuav tsis lav qhov tsis ua haujlwm lossis qeeb hauv kev ua haujlwm tshwm sim los ntawm cov xwm txheej dhau ntawm nws qhov kev tswj hwm tsim nyog, suav nrog tab sis tsis txwv rau: kev ua ntawm Vajtswv, kev puas tsuaj ntuj, kev ua tsov ua rog, kev ua phem, kev kub ntxhov, kev tsis sib haum xeeb, tsoomfwv kev txiav txim siab, kev nplua, kev foob, kev sib kis lossis kev sib kis, kev tsis sib haum xeeb, kev ua haujlwm tsis sib haum xeeb, kev txiav fiber ntau, kev tawm tsam ntawm lub zog, kev tawm tsam loj lossis D. cyber-kev xwm txheej cuam tshuam rau cov chaw muab kev pabcuam dej ntws, thiab tsis ua haujlwm ntawm kev sib txuas lus lossis internet infrastructure.
Hostija tseg txoj cai los hloov nws cov cai txhua lub sijhawm.
20. TSIS TXAUS SIAB
Tsis ua raws li ib nqe lus ntawm Daim Ntawv Pom Zoo no yuav ua rau muaj ntawv ceeb toom, raug ncua lossis txiav tawm ntawm Cov Kev Pab cuam cuam tshuam yam tsis tau ceeb toom ua ntej. Qhov twg Hostija txiav koj tus as-qhauj vim muaj kev ua txhaum cai, tag nrho cov nqi them yav dhau los raug rho tawm thiab tsis muaj nyiaj rov qab. Cov kev coj ua hauv qab no yog lub hauv paus rau kev txiav tawm tam sim:
- Ua txhaum ntawm Daim Ntawv Pom Zoo no, AUP lossis ib qho kev sib koom ua ke
- Txhua qhov kev sim ua kom tsis lees paub, thuam lossis thuam Hostija lossis nws cov kev pabcuam - suav nrog kev hem, kev quab yuam cov neeg ua haujlwm, kev tawm tsam pej xeem smear lossis kev hem thawj tsis raug cai
- Kev siv Cov Kev Pabcuam rau ib qho kev ua txhaum cai raws li txoj cai lij choj ntawm lub chaw muab ntaub ntawv txoj cai
- Kev Siv Cov Kev Pabcuam khaws cia, tuav lossis faib cov khoom tsis raug cai lossis tsim kev puas tsuaj (saib Tshooj 4)
- Rov hais dua kev tsis txaus siab los ntawm cov neeg thib peb uas koj daws tsis tau
- Kev tsis them nqi ntawm cov ntawv xa nyiaj tom qab ncua sij hawm / txiav tawm hauv Tshooj 15
Koj yog lub luag haujlwm rau kev ua ntawm txhua tus neeg siv hauv qab koj tus account thiab rau cov ntsiab lus uas lawv tsim, hloov kho lossis tswj. Cov ntsiab lus no siv tau rau tag nrho cov ntsiab lus tuav hauv koj tus account, txawm tias nws tsis ncaj qha upload los ntawm koj.
21. KEV PAB CUAM
Daim Ntawv Pom Zoo Tag Nrho: Daim ntawv cog lus no, ua ke nrog txhua txoj cai hais los ntawm nws, suav nrog tag nrho cov lus pom zoo ntawm koj thiab Hostija ntsig txog Cov Kev Pabcuam thiab hloov pauv tag nrho cov lus pom zoo ua ntej, kev sib txuas lus, cov lus pom zoo lossis cov sawv cev (qhov ncauj lossis sau) ntawm ob tog ntawm tib yam kev kawm.
Severability: Yog hais tias ib qho kev cai ntawm Daim Ntawv Pom Zoo no raug tuav tsis raug, tsis raug cai lossis tsis raug cai los ntawm lub tsev hais plaub uas muaj peev xwm txiav txim siab, cov kev cai ntawd yuav raug hloov mus rau qhov tsawg kawg nkaus uas tsim nyog los ua kom siv tau, lossis, yog tias ua tsis tau, raug txiav tawm ntawm Daim Ntawv Pom Zoo - cov kev cai uas tseem tshuav yuav txuas ntxiv mus ntxiv thiab siv tau.
Tsis Muaj Kev Zam: Kev ua tsis tiav lossis ncua sij hawm los ntawm Hostija los tswj txhua txoj cai raws li Daim Ntawv Pom Zoo no tsis yog qhov kev zam ntawm txoj cai ntawd.
Txoj hauj lwm: Koj tsis tuaj yeem xa lossis hloov Daim Ntawv Pom Zoo no, tag nrho lossis ib feem, yam tsis muaj peb daim ntawv tso cai ua ntej. Hostija tuaj yeem muab Daim Ntawv Pom Zoo no txhua lub sijhawm, suav nrog kev sib koom ua ke, kev yuav lossis muag cov khoom muaj nqis.
Daim ntawv ceeb toom: Cov ntawv ceeb toom rau Hostija yuav tsum raug xa mus rau chaw ua haujlwm[at]hostija[dot]com. Cov ntawv ceeb toom rau koj yuav raug xa mus rau email chaw nyob ntawm cov ntaub ntawv hauv koj tus lej them nqi - nws yog koj lub luag haujlwm khaws qhov chaw nyob tam sim no.
Hloov tshiab: Hostija tuaj yeem hloov kho Daim Ntawv Pom Zoo no txhua lub sijhawm los ntawm kev tshaj tawm cov ntawv tshiab ntawm Lub Vev Xaib thiab hloov kho hnub "Hloov tshiab kawg" nyob rau saum toj. Kev siv txuas ntxiv ntawm Cov Kev Pabcuam tom qab kev hloov pauv yog qhov lees txais ntawm Daim Ntawv Pom Zoo Kho Dua.
Cov ntsiab lus: Cov nqe lus nqe lus tsuas yog siv rau kev siv xwb thiab tsis cuam tshuam rau kev txhais ntawm Daim Ntawv Pom Zoo no.
